Is technology making us less productive?
Technology might actually be killing productivity according to a new study – and an old piece of wisdom called Metcalfe’s Law. A team at Bain & Company analysed data on how people are spending their time at work. By combining this with productive output and total headcounts, they were able to see the impact of technology at work. “Technology can have enormous benefits in the workplace,” said Michael Mankins, a partner at Bain & Company, in an article for the Harvard Business Review. “But it’s fair to ask whether we have reached the point of diminishing returns in some areas.” Why is technology slowing us down? Tech pioneer Robert Metcalfe predicted that the value of a network increases with the square of the number of users. However, his law has a downside as well. As the costs come down, the number of interactions rises exponentially. All of these interactions take time. Consider the situation 30 years ago. If a manager was away from their desk, they’d get a note saying they missed a call – perhaps 1,000 a year. This then become a voicemail – perhaps 4,000 a year. Now, with the vast array of communication possibilities (email, Skype, instant messengers, phone) this has expanded to 30,000 communications. This is equally true of meetings. Setting up meetings before digital calendars was a far more complex task. Now, data suggests that 15% of a business’s collective time is spent in meetings. A percentage that has increased every year since 2008. All of this points to technology actually being a drain on productivity, rather than aiding it. What does the data say? Bain & Company’s research backs this up. Assuming a 47-hour working week, a typical supervisor or mid-level manager was estimated to have less than seven hours a week of uninterrupted work time. How is this […]