Smart app for fast, efficient water infrastructure service launched in the Philippines
Grundfos SmArt Serv app promises prompt support and reduced downtime for pumps and system repairs Basic necessities and services must be within everyone’s reach, that is why the Philippines continues to push for digital transformation amid the pandemic. The digital shift is also encouraged for companies to stay resilient, innovative and to respond better to the needs of their customers. As water and sanitation services are crucial in the Philippines, the public and private sectors must leverage intelligent digital technologies that can provide sustainable water supply and improved sanitation for all. Aligned with the Philippines’ renewed focus on digitalisation, Grundfos Philippines, a global leader in advanced pump solutions and water technologies, has launched its SmArt Serv mobile app, an innovative way to help address critical pumping infrastructure in the country. SmArt Serv is a cloud-based mobile service app that conveniently enables customers to get prompt and efficient service support for any Grundfos product, reducing the overall service process and minimizing the downtime on any pump or system. “This pandemic has drastically changed how governments and businesses are operating, and one of the sought-after strategies is to digitalize operations of critical infrastructure. As the Philippines rapidly adopts digital transformation, consumers too are adopting technology to help improve the way their infrastructure is operated. The SmArt Serv app is the result of listening to our customers and through this app we will provide next-generation user experience which is personalized, interconnected, fast and seamless,” said Nicolai Thrane, Regional Service Director, Grundfos Asia Pacific Region. The SmArt Serv app will provide another option of getting service support besides the traditional phone and email queries. Through the app, the customer can contact Grundfos or locate the nearest service provider, fill in the details of the complaint or request, attach a picture of the pump or […]