ANALYSIS: The benefits of unified communications in the manufacturing industry
-Bruce Downing (Managing Director, Asia and South Africa) of ShoreTel. What is unified communications (UC)? Unified Communications, or UC, is a term used to describe a communications system that includes voice and data, as well as collaboration tools and applications delivered on a single platform. ShoreTel UC leverages Voice over IP to bring together VoIP telephony, instant messaging, video conferencing, mobility, presence and collaboration capabilities into a seamless business environment. How can UC solutions help manufacturers meet the key industry challenges and the growing pressure to innovate? Unified Communications solutions that offer scalability, availability and reliability, as well as ease of use and management, deliver the most value to manufacturers. Dealing with distributed offices or multiple remote plants can be a challenge for manufacturing companies; however, a UC solution that allows integration between legacy systems, whilst consolidating communications technology onto a single platform, will ensure continued growth – leveraging existing assets without costly production days. Using advanced call-routing features and centralised management across the system, ShoreTel helps minimise operational headaches, whilst maximising user adoption and customer satisfaction. Providing the organisation with the means to communicate easily and effectively – across diverse geographies, time zones and devices – enables better collaboration; and through that, there is more dynamic innovation. Can you share examples of ShoreTel customers who have successfully adopted UC in their manufacturing facilities, and the benefits they have reaped since? ShoreTel has a number of manufacturing customers in Asia using our UC, Contact Centre and Mobility solutions. For example, Tien Wah Press (TWP) was first established in Singapore as a family-run letterpress business in 1935. TWP has two main locations – its sales office and manufacturing plant are in Singapore, and it has two additional plants in Malaysia. They wanted to upgrade their old analogue phones and reduce costs […]